Description


Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Related CPE's


Vulnerable

Weaknesses



NVD-CWE-noinfo


CWE-266

CVSS impact metrics


CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

4.3 · Medium

  • CVSS V3.1

  • CVSS V3.0

  • CVSS V2.0

Information


Source identifier

[email protected]

Vulnerability status

Analyzed

Published

2021-10-18T07:15:07.413

3 years ago

Last modified

2022-10-27T13:04:41.940

2 years ago