CVE-2021-36097
Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
CvssV3 impact
BaseSeverity | MEDIUM |
ConfidentialityImpact | NONE |
AttackComplexity | LOW |
Scope | UNCHANGED |
AttackVector | NETWORK |
AvailabilityImpact | NONE |
IntegrityImpact | LOW |
PrivilegesRequired | LOW |
BaseScore | 4.3 |
VectorString | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N |
Version | 3.1 |
UserInteraction | NONE |
CvssV2 impact
AccessComplexity | LOW |
ConfidentialityImpact | NONE |
AvailabilityImpact | NONE |
IntegrityImpact | PARTIAL |
BaseScore | 4 |
VectorString | AV:N/AC:L/Au:S/C:N/I:P/A:N |
Version | 2.0 |
AccessVector | NETWORK |
Authentication | SINGLE |