CVE-2021-36097

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Related CPE's

CvssV3 impact

BaseSeverity

MEDIUM

ConfidentialityImpact

NONE

AttackComplexity

LOW

Scope

UNCHANGED

AttackVector

NETWORK

AvailabilityImpact

NONE

IntegrityImpact

LOW

PrivilegesRequired

LOW

BaseScore

4.3

VectorString

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Version

3.1

UserInteraction

NONE

CvssV2 impact

AccessComplexity

LOW

ConfidentialityImpact

NONE

AvailabilityImpact

NONE

IntegrityImpact

PARTIAL

BaseScore

4

VectorString

AV:N/AC:L/Au:S/C:N/I:P/A:N

Version

2.0

AccessVector

NETWORK

Authentication

SINGLE