Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
References
https://otrs.com/release-notes/otrs-security-advisory-2021-20/
Release NotesVendor Advisory
CVSS impact metrics
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
4.3 · Medium
CVSS V3.1
CVSS V3.0
CVSS V2.0
Information
Source identifier
Vulnerability status
Analyzed
Published
2021-10-18T07:15:07.413
3 years agoLast modified
2022-10-27T13:04:41.940
2 years ago